AI delivery
Automation, agents, and chatbots
LLM copilots, customer chat, and back-office automations with safety rails.
- RAG pipelines with guardrails
- Agent orchestration with human-in-loop
- Data privacy and auditability baked in
Retail-scale TPM → AI automation
Lean, decisive delivery for AI products and platforms.
From launching retail systems for major chains to shipping AI chatbots and automations—contract-ready leadership that de-risks delivery.
6+ yrs delivery
AI automation & chatbots
Enterprise retail & payments
Retail giants: Dollar General, Deliverect, OBRC
AI: support chatbots & ops copilots
Zero-downtime rollouts
7 pilot stores launched in 4 months
Availability
Open for contract TPM
Remote-first · US/EU overlap · AI/Platform/GTM squads
Signal, not noise
TPM for AI delivery, automation, and platform work.
Delivery ops
From discovery to launch
Discovery, sequencing, and risk plans with exec-visible dashboards.
- Discovery → delivery playbooks
- Roadmaps, OKRs, and stakeholder cadence
- Vendor and integration management
Enterprise scale
Retail, payments, and integrations
Ship resilient systems across POS, loyalty, and omnichannel with zero-downtime cutovers.
- SSO, loyalty, rewards, and pinpad flows
- API-first thinking with monitoring
- Runbooks for incident and change
Fast proof
Recent outcomes.
AI support automation · Retail
LLM triage that reduced support load by 32%
Multilingual chatbot + agent assist with safety filters and CRM integration.
- Reduced first-response time to under 40s
- Live dashboards for leaders and support
- Governance: prompt audits, PII scrubbing
Enterprise integration · Fortune 500
Omnichannel rollout without downtime
Deliverect + loyalty/payment enhancements across thousands of stores.
- 99.9% uptime maintained during cutover
- Iterative rollouts with rollback plans
- Training and playbooks for support teams
Platform modernization
Cycle time down 25% via delivery ops
Instrumentation, risk burndown, and decision logs that unblocked squads.
- Clear scope/priority guardrails
- Predictable releases with fewer escalations
- Trust-building cadence with stakeholders
⚡
AI automations
LLM bots, RAG, agent routing, ops copilots.
🛰️
Enterprise TPM
Scalable rollouts, cutover plans, and risk burndown.
🛠️
Delivery ops
Sequencing, exec dashboards, and unblockers.
Testimonials
People I've shipped with.
“We were spinning on an AI idea with no plan. Ibrahim sat with us, cut the noise, and in a week we had scope, owners, and dates. The chatbot shipped on time and our support team finally exhaled.”
— Director of Product, Enterprise Retail
“He’s calm under pressure and honest about risk. Priorities were clear, no surprises. We rolled payments to 3,000+ stores with zero downtime—felt like he had our back the whole way.”
— Engineering Manager, Payments & Loyalty
“He introduced AI without steamrolling the team. Agents felt heard, leadership had real dashboards, and ticket deflection jumped ~30% in the first month.”
— Head of Support, Omnichannel Retail